FAQ

When:  January 28 – 31, 2013
Where:
Santa Clara Convention Center
5001 Great America Parkway
Santa Clara, CA 95054

There are a number of different passes available for a variety of prices, from the Free Expo Pass to the All Access Conference Pass. For details, please visit our Passes & Prices page.

Registration for DesignCon 2013 is now open and will be available until the conference ends on January 31, 2013.

Registration for DesignCon 2013 is now open. Please call (415) 947-6135 or (888) 234-9476 or email designconregistration@ubm.com for help and information.

If you registered and paid online, the final page of the registration process is your receipt and confirmation. Please make certain to make a copy of your receipt for expense purposes as well as any follow-up with the DesignCon Registration Department. If you printed an invoice and submitted it with your check payment, we will email you a confirmation and receipt, once your registration is received and processed.

Online registration without payment does NOT secure the Alumni or Early registration discount. If you selected payment by check, please be aware that all check payments must be received by the Registration Department no later than Wednesday, January 23, 2013 in order to apply the payment to your registration. If you are unable to meet this deadline, please pay by credit card by accessing your registration as a returning user and follow the prompts to pay with a credit card. Thank you.

Event badges can be collected onsite, please refer to the registration hours on your confirmation email. Short range "Touch 'N Go" RFID badges will be in use at DesignCon 2013.

If you need to cancel your conference registration, you may do so for a full refund, less a $150.00 service charge until Friday, December 14, 2012. Attendees who register prior to or after the deadline date, who do not cancel in writing by the deadline date are liable for the pass cost and will be charged for the full registration fee. Sorry, no refunds are available for no-shows. If you are unable to attend the event, we recommend that you send a substitution in your place. Changes to registrations must be presented in written form.

Please download and fill out the Registration Update Form (PDF). You can fax your cancellation, changes or substitution request to (415) 947-6011, email it to designconregistration@ubm.com, or mail your request to:
Event Registration Services Group
DesignCon 2013
303 Second Street
Suite 900 South Tower
San Francisco, CA 94107

Written requests for a downgraded pass must be received no later than Friday, December 14, 2012 for a full refund on the difference of registration fees between the value of the original and downgraded pass. Requests received after Friday, December 14, 2012 will not be accommodated. Upgrade pass requests must be submitted in writing and faxed to (415) 947-6011 along with payment information for the difference in value.

Please contact Jenny Hui at jenny.hui@ubm.com for details on Group Discounts.

The DesignCon 2013 conference schedule will be available in mid-October 2012.

We have reserved blocks of rooms at special rates for DesignCon exhibitors and conference attendees with several local hotels but you must contact the hotels directly for your reservations. A list of hotels is also available here. Please visit the Travel Page for more information.

Email us at to get a letter of invitation so you can secure your travel visa.

DesignCon 2013 proceedings will be available to conference pass holders shortly before the event in January 2013.  The 2012 conference proceedings can be purchased for $99. Click here to buy last year’s conference proceedings.

The Call for Submission for DesignCon 2013 closed in late August.  Please contact Katie Stern, our conference manager, at katie.stern.@ubm.com if you are interested in future speaking opportunities.

Contact , Event Sales Director at: or (415) 947-6622.

To maximize your exposure on the DesignCon website and marketing materials, we recommend you reserve space early. Exhibit space is also limited to availability. If you are considering exhibiting, contact your account manager today for exhibition opportunities. Click here to view the Exhibit Hall Map.

For questions on booth or sponsorship purchases, please contact your salesperson. If you have already signed a contract and have questions related to any booth logistics or operational issues, contact:


Operations Manager
United Business Media, LLC
303 2nd St., 9th Floor, South Tower
San Francisco, CA 94107
Phone: (415) 947-6271

Once a contract is signed, please contact Christina Nguyen at or (415) 947-6293 for any sponsorship questions. She will be emailing all deliverable details including deadlines and shipping instructions a few months before the show.

Go to the Exhibitor Center on our website and follow the registration instructions to register your exhibitor booth staff. You will also be receiving a letter from Ana Carillo, your Exhibitor Coordinator, with specifics on how to register your company's booth staff.

Pass allotments are based on booth size. Only register the staff who will be working in your booth. All other personnel from your company need to be registered as either Conference or Expo attendees. Your staff will be required to show a photo ID to pick up their badges on site.

Our insurance policy prohibits anyone under the age of 18 on the expo floor during move-in and move-out.

If you require special accommodations as outlined under ADA, please contact Scott Dominguez at scott.dominguez@ubm.com.

Depending on your home country, you may need a visa to attend DesignCon 2013 in Santa Clara, California.  After purchasing you conference pass, you may submit a request for a letter of invitation to the conference.

Please email your request for a letter of invitation to the Registration Department at designconregistration@ubm.com

Letters of invitation
Letters of Invitation are usually only required by foreigners who must obtain a VISA in order to attend the conference.

• All persons who require a Letter of Invitation to attend the conference must be registered and paid in full.
• Letters of Invitation will only be issued to the registrant and only after the registration is paid in full.
• Letters of Invitation are only issued in the name of the registrant.
• Additional documentation may be required in order to complete the letter of invitation and verify your payment. Failure to provide the requested documentation by the specified date may result in the fees previously paid being reversed or returned.